Frequently asked questions
What Area's Do You Cover For Wedding Decoration & Styling?
We are based in Greater Manchester and cover the whole of the North West area; however, we are able to travel further afield. At Polaris Events our main priority is bringing life to your dream event no matter where it is.
*Small fees will apply based on mileage outside the North West.
I Cant Find What I Want On Your Site, Can You Still Help?
Yes! We operate mostly on a bespoke basis, meaning we tailor every element of our décor to your wants and needs. Simply get in touch and one of our dedicated design team will discuss your vision, we will then create a mock up version of what you want to show before you even book with us.
How Much Deposit Do You Require To Secure Booking And When Is The Full Amount Due?
We know only too well how many deposits you will have to pay when planning your wedding or event, and these can soon mount up. Which is why we only ask for a nominal 10% order value deposit to secure your date. 50% of the balance is then due 6 months before the event, with the remaining balance being due 6 weeks prior to the date of your event.
If you wish to spread the payment out over several months this can easily be arranged, simply speak to a member of our team!
Do You Charge For Delivery, Collection And Setup?
No! While many companies do charge for delivery, collection and setup we dont! The price we quote you for your event is the price you pay, we pride ourselves on full transparency and providing a full service from start to finish, this means no hidden fees. Small mileage charges will apply to events outside on the North West, but this will be calculated and explained to you during initial consultation.
When Will You Set Up My Event And Collect/Clear Up?
We will always endeavour to complete set up your event at least 2 hours before your guests arrive. Where ever possible we will set up your event the night before, we will liaise with your venue to arrange all set up times. We will arrive to clear up at the time you specify for us, this will usually be shortly after the end of the event.
Do Your Prices Include VAT?
Yes, they do! The price you are quoted will always include VAT, so there will not be any unexpected additional cost.
I've Changed My Mind About Elements Of My Décor, Can I Change It?
We allow changes up to 6 weeks prior to the date of your event. To make changes simply contact us and we can discuss the changes and work with you to make sure we bring your perfect day to life! If the changes required are of a different value than already agreed, a new invoice will be sent to you, the new total will need to be paid 4 weeks prior to the date of your event.
Can You Cater To Events Of 500 People Or More?
Yes! We have a team equipped to deal with events of any scale. Our dedicated event decorators and stylists are perfectionists and will make sure every little detail of your event is taken care of, no matter the size.
Is There A Minimum Spend For Your Services?
No! We work with you to create your perfect event, that includes working to your budget. We ensure we are always as cost effective as possible to bring your vision to life, however, if we know that somethings will not be achievable, we will always be open and honest about what we can do within your set budget. This is why we always ask your budget at initial contact, so that we can all be on the same page and work together to create your perfect event.
Do You Cater For Large Coroporate Events?
Yes! We have done large and small corporate events, no matter if its a department event or a large scale business event we cater for all occasions with our dedicated team who have over 8 years experience in event creatation & managment.